From the kiosk in the lobby to the report on your desk, every part of InQueue works together, so customers wait less and your team stays in control.
A purpose-built iPad app lets visitors pick a service and take a numbered ticket in seconds, with real Bluetooth thermal printing (Epson ePOS over MFi on iPad, ESC/POS on Android), your logo on the slip and a QR reference code. No server, no PC in the middle.
"Now serving" boards on any TV with audio call-outs, and your own YouTube, Vimeo or HLS channel streaming right beside the queue. Calming visuals and instant "Window 3" call-outs keep the room informed.
Scan to join, wait anywhere, and track your place with honest wait-time estimates built from real, recent service times per service, not a flat guess. Estimates show people ahead and update live as the line moves.
Call, hold, recall, transfer, mark no-show and requeue from any station, on any device. Drag a priority visitor up the line and every station, display and agent sees the new order the same second.
Every branch, station and service in one place, each with its own rules and branding. Route tickets to the right window across the whole network, with journeys that carry customers through multi-step services.
Let customers book ahead and check in at the kiosk, walk-ins and appointments in one unified queue, so the station never has to choose between the two.
Throughput, average waits, peak hours, no-shows and bottlenecks, on a live dashboard and emailed to your inbox on a schedule, as branded PDF, Excel and CSV. Staffing becomes a choice, not a guess.
Design the printed slip and kiosk screen to match your brand, including a clean monochrome logo for thermal printing. Lock the tablet into kiosk mode behind a staff PIN, and give staff, supervisors and admins exactly the access they need.
Powered by our own websocket layer, kiosks, displays and dashboards stay in sync with no refresh.
Agents message each other with live presence and set an availability status, no separate chat app to run the floor.
The queue resets itself at close of business in each branch's own timezone, so every location opens on a clean slate.
Kiosk, display and tracker translate on the fly, so every visitor reads the line in their own language.
The tablet launches into a locked kiosk; a staff PIN gates exit, settings and minimise.
Design the printed slip and kiosk screen to match your brand, right down to a monochrome logo for thermal paper.
A 20-minute walkthrough, tailored to your services and stations.
