Last updated: July 2026
These Terms & Conditions ("Terms") govern your access to and use of the InQueue queue-management platform, including our kiosk, display, station and administrator applications, websites and APIs (together, the "Service"). The Service is operated by InQueue Limited ("InQueue", "we", "us"). By creating an account, subscribing, or using the Service, you ("Customer", "you") agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind it.
If you do not agree to these Terms, do not use the Service. We may update these Terms from time to time as described in Section 16. Your continued use after an update constitutes acceptance of the revised Terms.
Subject to these Terms and your payment of applicable fees, InQueue grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business operations during your subscription term.
You may not, and may not permit any third party to: (a) resell, rent, lease, sublicense, distribute or otherwise make the Service available to any third party except your own staff and customers as intended; (b) copy, modify, translate, or create derivative works of the Service; (c) reverse engineer, decompile or disassemble the Service, or attempt to derive its source code, except to the extent permitted by law; (d) remove or alter any proprietary notices; or (e) use the Service to build a competing product. Where InQueue provides a dedicated instance or on-premise deployment, the software is provided under a restricted, licensed and (where applicable) encrypted form and remains subject to these restrictions.
You are responsible for your account, for all activity that occurs under it, and for keeping credentials and device PINs confidential. You must provide accurate information and promptly update it. You must notify us of any unauthorised use. Each staff member ("user" or "seat") should have their own login; you are responsible for your users' compliance with these Terms.
Paid plans (Starter, Growth, Enterprise) are billed on a subscription basis. Starter and Growth are priced per active staff user (seat) per billing period. Your subscription quantity equals the number of staff users in your account. Enterprise plans are governed by a separate order form or master services agreement.
Subscriptions are billed in advance on a monthly or annual cycle and renew automatically for successive periods of the same length until cancelled. Annual plans may include a discount as described at the time of purchase.
Adding seats (an upgrade) takes effect immediately and is charged a prorated amount for the remaining days of the current period. Removing seats (a downgrade) does not reduce your licensed seat count or generate a refund or credit during the current period; the reduced seat count and price take effect at your next renewal. Plan upgrades and downgrades follow the same principle. Full details are in our Refund Policy.
Payments are processed by our payment processor (Stripe). You authorise recurring charges to your payment method. Fees are exclusive of taxes, which you are responsible for. If a charge fails, we may retry and, if payment is not received, suspend or downgrade the Service.
We may offer a free trial. At the end of the trial, unless you cancel, your subscription begins and your payment method is charged for the plan and seat count selected. Trial data may be retained for a limited period and then deleted.
You agree not to use the Service to: violate any law or third-party right; send spam or unlawful communications; upload malware; gain unauthorised access to systems; infringe intellectual property; or interfere with the integrity or performance of the Service. We may suspend accounts that violate this section.
The Service can send SMS and other notifications, including through your own messaging gateway or a third-party provider. You are solely responsible for obtaining any required consent from recipients and for complying with all applicable messaging, telemarketing and privacy laws (including, where applicable, the TCPA, CAN-SPAM, GDPR and carrier requirements). You are responsible for any per-message or carrier charges incurred through your chosen provider.
As between the parties, you own the data you and your customers submit to the Service ("Customer Data"). You grant InQueue the rights necessary to host, process and display Customer Data to provide and improve the Service. Our handling of personal data is described in our Privacy Policy. You are responsible for the lawfulness of the Customer Data you collect and for providing any notices to your end-users.
InQueue and its licensors own all right, title and interest in and to the Service, including all software, designs, trademarks and content (excluding Customer Data). No rights are granted except as expressly set out in these Terms. Feedback you provide may be used by us without restriction.
The Service integrates with third-party services (for example Stripe for payments, translation and messaging providers, and cloud hosting). Your use of those services is subject to their terms, and we are not responsible for them.
We aim to keep the Service available and provide support appropriate to your plan. We may perform maintenance and may modify or discontinue features. Formal uptime commitments (SLA) and dedicated support apply only where expressly stated in an Enterprise agreement.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INQUEUE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold harmless InQueue from claims, damages and expenses arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right (including messaging and privacy laws).
These Terms apply while you use the Service. You may cancel at any time; cancellation takes effect at the end of the current billing period and no refund is provided for the remainder of that period (see the Refund Policy). We may suspend or terminate your access for breach of these Terms or non-payment. Upon termination, your right to use the Service ends; we may delete Customer Data after a reasonable retention period.
We may modify the Service or these Terms. For material changes we will provide reasonable notice (for example by email or in-product notice). Changes take effect on the date stated, and your continued use constitutes acceptance.
These Terms are governed by the laws of the Commonwealth of The Bahamas, without regard to conflict-of-laws rules. The courts located in that jurisdiction will have exclusive jurisdiction, except that either party may seek injunctive relief where available.
Questions about these Terms: legal@inqueue.com.co. General support: support@inqueue.com.co.
