Serve visitors from the Agent Portal
The Agent Portal is the serving screen your staff keep open at their station. It shows the queues for the services their station handles.
The serving loop
- Call next, the display announces the ticket and the visitor walks up.
- Serve, the timer records serve time for reporting.
- Complete (or mark no-show if they never appear) and call the next.
Station claim
An agent claims the station they're sitting at when they start; that's how tickets, stations and agents line up in reports. Agents with a Kiosk PIN can also authenticate at station-side hardware.
Recall re-announces the current ticket, use it before marking a no-show.