Add your team: users, roles and sections
Every person who signs in, agents, managers, administrators, is a user with a role. Roles decide what they can see and do.
Create a user
- Go to Settings → Users and select Add user.
- Enter their name, email and phone.
- Pick a Role, Administrator, Manager or Agent (or any custom role you've created).
- Section is optional, use sections to group staff by department.
- Leave Password blank to email the person a secure set-your-own-password link, or set one directly.
- If their role serves at a kiosk-adjacent station, give them a 4–8 digit Kiosk PIN.
Roles and permissions
Permissions are managed in one place: Settings → Roles. Open a role and toggle exactly what it can access, tickets, stations, reports, billing and so on. Changes apply to everyone holding the role the next time they load a page.
Resetting someone's password
Open the user, choose Send password reset link, and they'll receive a single-use, expiring email link. Passwords are never typed by administrators, see Reset a password.
Good practice: give people the least role that lets them do their job, and prefer creating a custom role over widening a built-in one.